Contact Support

Can’t reach your website or email not working?
We can help!  Since we take unauthorized attempts against our email and websites seriously and have tight firewall rules in place to keep your site and email safe! This may result in accidental blocking of your account especially if there was a recent password change which can trigger our server firewall and you may become blocked on the server.  We carefully evaluate all requests and will not unblock any ip address that does not appear to be that of a valid user.

Check any of the following that you are having a problem with:
Domain NameDNSNameserversEmail (Cpanel)Premium EmailCpanelDisk SpaceHostingWebsiteSpamOther issue

Your IP address of your current internet connection will be sent to us along with your contact details above. If you are now connecting from a different location than where you are having the issue, please submit this form there instead. We check every request carefully and verify that you have an account with us before unblocking any web service.

 

 

Office Address

Phone: 519.457.3505 or toll free: 1.877.959.9969

Business Hours: 9am-5pm M-F.  

Technical support:  Please contact us via our contact form or give us a call during business hours. 

After Hours support:   Provided by email – please send your message via our contact form. If you have a very urgent request, you may call our emergency number at 519-494-4785.

Mailing Address:
The Net Now / Advanta Web Design
380 Wellington Street
6th Floor
London, Ontario   N6A 5B5
Canada

 

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