Status Reports

Previous Alerts (resolved):

February 18, 2023 7:18 pm EST:  Premium Business Email – Resolved
A portion of the Premium Business Email clients hosted with our mail vendor experience connection issues today beginning at 12:55 EST.  This is now resolved as of 7:18 pm EST.  The issue as reported to us was caused by a process that filed to complete successfully, which created issues with accessing the mailboxes.  Any mail that would have been sent during this time, was queued and has since been delivered. We do not believe any mail sent during this time would be lost or missing from users mailboxes.  Thank you for your patience.

November 3, 2022 9pm EDT:  Server Reboot Scheduled.
Our network centre will be performing maintenance that requires our servers to be rebooted.   The maintenance window will cover 6 hours (until 3 am) however, we anticipate less than 10 minutes of down time for most clients and no action on your part is required.  If you experience any issues or witness any abnormalities that last beyond the expected maintenance window, please do not hesitate to let us know.

October 4, 2022 10:45 am EDT:  Premium Business Email
Oct 4, 2pm EDT:  Issue has been resolved.
We are investigating reports of connectivity issues to our Premium Business Email Environment. Users may experience an error upon accessing Webmail, attempting to sync mail to their email client and/or a prompt to re-enter their password. We will provide further updates as the become available.

June 10, 2022:  Premium Business Email Delays or Delivery Failures (Google Mail)
Our email vendor has confirmed that Email users are experiencing bounce-backs from Google Mail due to GMAIL’s Security Check Policies. To resolve these bounces, Gmail requires the following action for each scenario:

Auto Forwarding from Business Email to Google Mail
In this case GMAIL is requiring that your Business Email address is added as an alias to your Gmail account. This is Gmail’s way of doing a thorough check to ensure the auto-forward is legitimately intended by both mailboxes.  *Note: Please allow propagation time after configuring this setting.
https://support.google.com/mail/answer/22370

Manual Forwarding to Gmail
In this case Gmail is requiring the Sender’s mailbox to have their SPF and DKIM record configured properly so that the Gmail servers can perform their required security checks.  We are reviewing DNS settings for clients using the Premium Business Email to ensure the correct SPF and DKIM records have been setup.  We believe the majority of our users do have the correct settings.

June 10, 2022:  Premium Business Email Delays or Delivery Failures (Yahoo/AOL)
Our email vendor has let us know they are still working directly with the Yahoo/AOL postmasters to resolve the issue of delays or delivery failures. It is limited to a just a subset of our vendor’s sending IPs, and Yahoo is being very responsive as they work through the issue together.  We will update this status once it is resolved.

December 14, 2021:  Exchange environment – connectivity issues
2:51 PM EST: Our premium mail vendor (emailsrvr.com) is reporting some issues with the exchange environment. Engineers are engaged and investigating reports of connectivity issues to our Exchange environment. Users may experience an error upon attempting to sign-in to their account via the IMAP and POP protocols. We will provide further updates as the become available.  Mail delivery is not impacted.

October 18, 2021:  Webmail utility not working on Premium mailboxes
Update 12:48pm Oct 18, 2021:  Our provider has implemented a fix and users should now be able to connect with webmail.
9:40am: Our premium mail vendor (emailsrvr.com) is reporting some issues with the webmail access.  You will see an error if you try to access webmail.emailsrvr.com.  They are working to resolve the issue as soon as possible.  Clients who connect via Outlook, Thunderbird, Mail or on cell phones using mail apps are not affected.   This does not affect users who are using the Cpanel email accounts.

Outlook Issues-email content not displaying:  RESOLVED
Update May 12, 2021:  This issue has been resolved at Microsoft
Email users who use Microsoft Outlook may be experiencing issues where text is not visible in email.  This is a Microsoft issue and they report they expect it to be resolved with a fix in the next few hours (3am UTC, May 12, 2021).  Note, you may need to restart Outlook a couple times or reboot computer.  Official status reports:  https://twitter.com/MSFT365Status

April 29, 2021:  Email bouncing to Outlook.com, Hotmail.com, Live.com
Our premium mail vendor (emailsrvr.com) is reporting some occasional issues where emails to recipients using outlook.com, live.com or hotmail.com are bouncing or being rate-limited.  This is a known issue and they are working on a resolution.  Note:  A workaround if a message bounces is to send out from the Webmail instead at https:/webmail.emailsrvr.com   This does not affect users who are using the Cpanel email accounts.

MySQL Issue – January 5, 2021  1:35 EST [Resolved]
The issue with database errors on some sites has now been resolved.  We apologize for this downtime and understand how important it is for your sites to be running.  This is as you know a very rare occurrance and we do not anticipate any further issues.  We are just waiting on a report from our technical team on the cause of the issue.  Thank you all for your patience!

The Net Now Email account:   December 20, 2020  [Resolved]

We have been working to harden our email addresses for thenetnow.com domain to prevent spammers from spoofing our email addresses.  As a result, those mailservers who obey SPF, DKIM and DMARC policies will now either allow delivery of emails purporting to come from thenetnow.com or classify them as spam if they don’t match our policies.  Note:  We now will also use registrar@thenetnow.info in addition to registrar@thenetnow.com for email notifications generated by our domain registrar.  Notifications (i.e. domain renewal reminders) are generated from Tucows/OpenSRS servers and then sent out using our email address.  From now on, all of these notices will be sent to you showing the registrar@thenetnow.info email address.  You may correspond with us at either email address.   The domain thenetnow.info is an alias of our main domain, thenetnow.com.  If you have any concerns whether an email is from us, please don’t hesitate to ask!

Premium Email Accounts  – Dec. 15, 2020:  6pm EDT [Resolved]

There was an issue sending emails to gmail or google customers late this afternoon due to server issues at google. This has now been reported as resolved. Please see: Google Status Page and another article on this.

There was an issue this evening with a small number of users sending mail from their cpanel mailboxes. This was due to a blacklisting of our IP.   We investigated the issue and cleared the blacklisting at 10pm EDT.

May 30, 2020:  9:30 to 4pm EDT [Resolved]

The email service maintenance has now concluded and all mail services should be working well.  Although our upstream email provider had scheduled some maintenance today which could have caused some intermittent connectivity issues, it appears that this took much longer than normally anticipated and caused a little more interruption for some users than for others.  For the majority of users, there was no interruption other than webmail and/or client email became unavailable at times.  Thank you for your patience.

March 16, 2020:  5pm EDT  [Resolved]

UPDATE: Due to a security upgrade on Saturday, some email users may be receiving a request to enter their password in Outlook. We have restored access to allow mail on older versions of outlook (prior to 2010 version) to work without SSL enabled.   Webmail is working normally and you can access that as usual.  The recommended settings for the regular cpanel email for newer versions of Outlook are as follows.  If you made other changes to your email or need a password reset etc, please contact us. 

Cpanel Mail Client – Secure SSL/TLS Settings and non-ssl for older clients

March 14, 2020:  10am EDT  [Resolved]
Due to a security upgrade this morning, some email users may be receiving a request to enter their password in Outlook. To correct this, you will need to use secure login to the email.  Webmail is working normally and you can access that as usual.

All other services are functioning normally.

10/12/19 – 10:45pm EDT:  [Resolved]
The last of the server upgrades are now concluded.   If you experience any issues extending beyond this time, please submit an email via our contact page.  As we are upgrading hardware and corresponding software, we ask that you confirm that your entire website is working as expected including placing a test order and confirming contact forms etc are working.  Thank you!

08/04/19 – 11:00am EDT:  [Resolved]
Spam Filter Service(outbound):  Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow. Outbound email flow has returned to normal and will continue to be monitored. We apologize for the inconvenience this has caused.

08/01/19 – 9:30am EDT:  [Resolved]
Spam Filter Service(inbound):  All services have returned to normal with the spam filtering service.  Reflexion services has processed the backlog of inbound email that was delayed as a result the outage yesterday. No email was lost, and all queued email has been delivered.

07/07/19 21:00 to 01:00 EDT:  [Resolved]
Network Equipment Updates: During this maintenance window you may witness potential brief periods of increased latency and/or packet loss.  We are also rebooting servers during this window which will result websites becoming unresponsive very briefly.