SPAM Email notifications from Rackspace
Please be advised there is a SPAM message currently circulating that says it is from Rackspace Cloud Office Control Panel, please do not click on any links on this email as we have not sent this out. If we were sending out an email, it would say The Net Now on it. If we needed to share a link, we would do so on our website, or it would be an email you were expecting from us. If in doubt, please feel free to reach out to us by telephone or forward the email to us and check before clicking any link or opening any attachment.
We take unauthorized attempts to email and websites seriously and have tight firewall rules in place to keep your site and email safe! When you have made repeated attempts to login to email or Cpanel with an incorrect login, you can trigger our server firewall and be blocked on the server. If this has happened, you won’t be able to access your website or email. We can help you get unblocked, you need to complete the unblock request form.
Current Service-Impacting Alerts:
All services are functioning normally.
If you are having any difficulty reaching your website or email and have recently changed a password or tried to access Cpanel without the correct login, you may have been blocked by our firewall.
[ CLICK HERE TO UNBLOCK ]
Upcoming Maintenance Alerts:
There are no maintenance windows currently scheduled.
Previous Alerts (resolved):
10/12/19 – 10:45pm EDT:
The last of the server upgrades are now concluded. If you experience any issues extending beyond this time, please submit an email via our contact page. As we are upgrading hardware and corresponding software, we ask that you confirm that your entire website is working as expected including placing a test order and confirming contact forms etc are working. Thank you!
08/04/19 – 11:00am EDT:
Spam Filter Service(outbound): Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow. Outbound email flow has returned to normal and will continue to be monitored. We apologize for the inconvenience this has caused.
08/01/19 – 9:30am EDT:
Spam Filter Service(inbound): All services have returned to normal with the spam filtering service. Reflexion services has processed the backlog of inbound email that was delayed as a result the outage yesterday. No email was lost, and all queued email has been delivered.
07/07/19 21:00 to 01:00 EDT:
Network Equipment Updates: During this maintenance window you may witness potential brief periods of increased latency and/or packet loss. We are also rebooting servers during this window which will result websites becoming unresponsive very briefly.