Can’t reach your website or email?

We take unauthorized attempts to email and websites seriously and have tight firewall rules in place to keep your site and email safe! When you have made repeated attempts to login to email or Cpanel with an incorrect login, you can trigger our server firewall and be blocked on the server. If this has happened, you won’t be able to access your website or email. We can help you get unblocked, you need to complete the unblock request form here.

Unblock Request Form

Current Service-Impacting Alerts or Upcoming Maintenance Alerts:

June 11, 2019   22:00 EST, duration 2 hours
All web hosting services:
The Network Team will be performing an emergency maintenance to upgrade firmware on our internal distribution switches. This will cause brief periods of packet loss or increased latency, but we expect no outages or major delay. The maintenance is to fix a recently discovered code bug.

June 11, 2019   22:00 EST, duration 6 hours
Managed WordPress Hosting:  
Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

June 17th, 2019 at 17:00 EST, duration 3 days
Premium Email Service (external mailboxes):

Our provider has informed us they will be performing a maintenance on their Sending Platform.  The maintenance will provide stability enhancements to the environments. During this time, users will experience login prompts when attempting to send emails from Mail Clients, such as Outlook, Mac Mail, and others. Webmail will not be affected by this maintenance window

Previous Alerts:

Premium Email Service (external mailboxes):

12:02 PM EDT  04/09/19
Our Email Vendor has reported the issues should now be resolved and we were able to confirm as well. We will continue to monitor and update if we have any issues.
 
11:24 AM EDT  04/09/19

We are aware of an issue that is impacting Webmail access. Some users may experience the following:

– The inability to access their accounts from the login page
– Latency upon login and while navigating the Webmail interface
– Slow attachment downloads
– Inline images in Webmail not loading

Our team is actively working to resolve these issues. In the meantime, we recommend using email clients or mobile devices as a workaround. Email delivery has not been impacted.

____

12:39 PM EDT  04/08/19
Our Email Vendor has reported the issues should now be resolved and we were able to confirm as well. We will continue to monitor and update if we have any issues.
 
11:29 AM EDT  04/08/19

We are aware of an issue that is impacting Webmail access. Some users may experience the following:

– The inability to access their accounts from the login page
– Latency upon login and while navigating the Webmail interface
– Slow attachment downloads
– Inline images in Webmail not loading

Our team is actively working to resolve these issues. In the meantime, we recommend using email clients or mobile devices as a workaround. Email delivery has not been impacted.

 

Previous Service Status

 

Monday, August 27, 2018
Webmail Access Resolution – From our external email vendor
Webmail access has been restored to over the weekend. Users experiencing an error message should refresh the page or clear the cache and cookies in their browser. If issues persist please reach out to Support for assistance.
See updates at https://status.emailsrvr.com

Friday, August 24, 2018
Statement from our External Mail Vendor re Webmail:
Hosted Email users may experience latency or errors when attempting to access webmail. As a workaround, users are advised to access mailboxes via an email client or mobile device. Cloud Drive for Hosted Email Plus has been disabled for users who subscribe to this service. Email delivery is not impacted by this incident. Our team is actively engaged and working towards a solution. Further updates will be provided as they become available.

 


Friday, March 9, 2018
11:40 am
The issue with outbound email has been resolved.

Friday, March 9, 2018
11:00 am
We are experiencing some issues without Outbound SMTP mail connections this morning. It only affects some users on one server. We do not have an estimated time for repair yet but do not anticipate it should last long.
Incoming mail is working normally. Outbound mail mail may result with bounceback message stating “not permitted to relay through this server without authentication”.
We will update here once this issue is resolved.

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