Current Service-Impacting Alerts:
There are no current service impacting issues to report.
If you are having any difficulty reaching your website or email and have recently changed a password or tried to access Cpanel without the correct login, you may have been blocked by our firewall. See below for help.
Upcoming Maintenance Alerts:
Sheduled Network Equipment Updates:
Aug 16-18th, 2019 23:00 to 07:00 EDT:
Email notifications from Cpanel
Please be advised you may receive an email notification of an update to your contact email address on file on the server. This is in preparation of a change we will be making soon for our new billing software. If you prefer we use a different address or would like to add an additional address to our system, please contact us.
We take unauthorized attempts to email and websites seriously and have tight firewall rules in place to keep your site and email safe! When you have made repeated attempts to login to email or Cpanel with an incorrect login, you can trigger our server firewall and be blocked on the server. If this has happened, you won’t be able to access your website or email. We can help you get unblocked, you need to complete the unblock request form.
Previous Alerts (resolved):
08/04/19 – 11:00am EDT:
Spam Filter Service(outbound): Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow. Outbound email flow has returned to normal and will continue to be monitored. We apologize for the inconvenience this has caused.
08/01/19 – 9:30am EDT:
Spam Filter Service(inbound): All services have returned to normal with the spam filtering service. Reflexion services has processed the backlog of inbound email that was delayed as a result the outage yesterday. No email was lost, and all queued email has been delivered.
07/07/19 21:00 to 01:00 EDT:
Network Equipment Updates: During this maintenance window you may witness potential brief periods of increased latency and/or packet loss. We are also rebooting servers during this window which will result websites becoming unresponsive very briefly.