Status Reports

Can’t reach your website or email?

We take unauthorized attempts to email and websites seriously and have tight firewall rules in place to keep your site and email safe! When you have made repeated attempts to login to email or Cpanel with an incorrect login, you can trigger our server firewall and be blocked on the server. If this has happened, you won’t be able to access your website or email. We can help you get unblocked, you need to complete the unblock request form.

Unblock Request Form

Current Service-Impacting Alerts:

March 16, 2020:  5pm EDT

UPDATE: Due to a security upgrade on Saturday, some email users may be receiving a request to enter their password in Outlook. We have restored access to allow mail on older versions of outlook (prior to 2010 version) to work without SSL enabled.   Webmail is working normally and you can access that as usual.  The recommended settings for the regular cpanel email for newer versions of Outlook are as follows.  If you made other changes to your email or need a password reset etc, please contact us. 

Cpanel Mail Client – Secure SSL/TLS Settings and non-ssl for older clients

Username: your full email address
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com
(change yourdomain.com to your actual domain name)

IMAP Port: 993 with SSL
POP3 Port: 995  with SSL
For older versions of outlook, please use
Port 110 for POP3 without SSL
Port 143 for IMAP without SSL

Outgoing Server: mail.yourdomain.com
(change yourdomain.com to your actual domain name)

SMTP Port: 465  is using SSL
SMTP Port:  587 is using TLS
For older versions of outlook, please use
SMTP Port 25 or 587 without SSL enabled

IMAP, POP3, and SMTP require authentication.

 

March 14, 2020:  10am EDT
Due to a security upgrade this morning, some email users may be receiving a request to enter their password in Outlook. To correct this, you will need to use secure login to the email.  Webmail is working normally and you can access that as usual. 

All other services are functioning normally.

 

Upcoming Maintenance Alerts:

There are no maintenance windows currently scheduled.

 

If you are having any difficulty reaching your website or email and have recently changed a password or tried to access Cpanel without the correct login, you may have been blocked by our firewall. 
[ CLICK HERE TO UNBLOCK ]

 

Quick Links to Status Reports

We will post any notices from our providers if there is any issue.  For your convenience, a list of status pages or information pages are listed below.


Spam filter service

Premium Mailbox provider

Domain name provider

 

 

SPAM Email notifications from Rackspace

Please be advised there is a SPAM message currently circulating that says it is from Rackspace Cloud Office Control Panel, please do not click on any links on this email as we have not sent this out.  If we were sending out an email, it would say The Net Now on it. If we needed to share a link, we would do so on our website, or it would be an email you were expecting from us.  If in doubt, please feel free to reach out to us by telephone or forward the email to us and check before clicking any link or opening any attachment.  

Previous Alerts (resolved):

10/12/19 – 10:45pm EDT:
The last of the server upgrades are now concluded.   If you experience any issues extending beyond this time, please submit an email via our contact page.  As we are upgrading hardware and corresponding software, we ask that you confirm that your entire website is working as expected including placing a test order and confirming contact forms etc are working.  Thank you!

 

08/04/19 – 11:00am EDT:
Spam Filter Service(outbound):  Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow. Outbound email flow has returned to normal and will continue to be monitored. We apologize for the inconvenience this has caused.

 

08/01/19 – 9:30am EDT:
Spam Filter Service(inbound):  All services have returned to normal with the spam filtering service.  Reflexion services has processed the backlog of inbound email that was delayed as a result the outage yesterday. No email was lost, and all queued email has been delivered.

 

07/07/19 21:00 to 01:00 EDT:
Network Equipment Updates: During this maintenance window you may witness potential brief periods of increased latency and/or packet loss.  We are also rebooting servers during this window which will result websites becoming unresponsive very briefly.

 

04/09/19 12:02 PM EDT:
Premium Email:  Our Email Vendor has reported the issues should now be resolved and we were able to confirm as well. We will continue to monitor and update if we have any issues.

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